A Study of External Locus of Control on Relationships among Coping Behavior on Agency Workers Job Satisfaction

With the rapid trend of the human resources strategy of the globalization, dispatched work becomes the result of flexible human resource using. Dispatched work as a newly risen service industry, belong to the short term and more flexibility work styles and make the firms cost down for the manpower requested. This study probes into the manpower coordinate with the agency workers needs the correlation between agency workers of retail stores in Taiwan, External Locus of Control on relationships among Coping Behavior on Job Satisfaction to conduct quantitative research by questionnaire survey. 250 questionnaires are distributed, with a total of 230returns. After eliminating 18 invalid questionnaires, the researcher obtains 212 valid questionnaires and return rate is 92.2%.According to the findings, there is significant correlation between agency workers, External Locus of Control and Job Satisfaction. Coping Behavior significantly influences Job Satisfaction, and External Locus of Control significantly influences Job Satisfaction. Moderating effect Coping Behavior between External Locus of Control and Job Satisfaction is supported.